ph336 Privacy Policy — How We Handle Your Personal Data

1. About This Policy

ph336 takes data privacy seriously. This Privacy Policy describes how we handle the personal information of players who register and use the ph336 platform. It applies to data collected through the website, the ph336 mobile app, and any associated customer support communications.

This policy should be read alongside the ph336 Terms and Conditions and Responsible Gaming Policy. Together, these three documents form the complete agreement governing your account.

2. Data We Collect

ph336 collects the following categories of personal information:

3. Why We Collect Your Data

Each category of data is collected for a specific, defined purpose:

• Identity and KYC data — to verify that you meet the eligibility requirements (21+, resident of the Philippines) and to comply with identity verification obligations before processing deposits and withdrawals;
• Contact data — to communicate account information, OTP codes, and important platform notifications to you;
• Financial data — to process PHP deposits and withdrawals, verify that transactions go to and from accounts registered under your verified name, and meet financial record-keeping requirements;
• Technical and activity data — to maintain platform security, detect unusual login patterns, prevent fraud, and improve platform performance based on how players use the site;
• Communications data — to resolve support queries, maintain a record of reported issues, and improve support quality over time.

ph336 does not use your personal data for third-party advertising profiling or sell your information to data brokers.

4. Data Sharing

ph336 shares personal data only where necessary for platform operations:

• Payment processors — Philippine banking partners and e-wallet platforms receive the transaction details required to process deposits and withdrawals. They handle this data under their own privacy terms and applicable financial regulations.
• KYC / identity verification providers — specialist third-party services that assist with document verification during the account verification process.
• Fraud prevention and security services — systems that monitor for suspicious activity, unusual login patterns, and potential account abuse.
• Legal or regulatory requirements — ph336 will disclose personal data if legally required to do so by a competent Philippine authority.

All third-party service providers engaged by ph336 are required to handle personal data appropriately and may only use it for the specific purpose for which it was shared.

5. Security Measures

ph336 uses a combination of technical and procedural measures to protect your personal data:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and ph336 servers;
• OTP (one-time password) verification for logins and sensitive account actions;
• Session monitoring and automatic timeout for inactive sessions;
• Role-based internal access controls — only authorised team members with a legitimate operational need can access personal account data;
• Biometric login support on the ph336 mobile app as an additional security layer.

No online system can guarantee complete security against all threats. If you believe your ph336 account has been compromised, contact the support team at [email protected] immediately and change your password.

6. Cookies and Tracking

ph336 uses cookies and similar technologies on the platform:

• Essential session cookies — required for platform functionality, such as keeping you logged in during a session. These cannot be disabled without breaking core platform features.
• Analytics cookies — used to understand aggregate platform usage patterns, such as which pages are most visited and how players navigate the site. These help improve the platform experience over time.

You can manage cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to use the ph336 platform or your account functionality.

ph336 does not use third-party advertising networks or retargeting pixels on logged-in account pages.

7. Data Retention

ph336 retains personal data for as long as your account is active and for a defined period after account closure. Retention periods are set to meet financial record-keeping and compliance requirements. Specifically:

• Account and identity data is retained for the account's lifetime plus a minimum post-closure period as required;
• Financial transaction records are kept for the period required under applicable record-keeping obligations;
• Support communications are retained for a reasonable operational period to allow follow-up on reported issues.

When data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised.

8. Your Rights Over Your Data

As a registered ph336 player, you have the following rights in relation to your personal data:

• Access — you can request a copy of the personal data ph336 holds about you;
• Correction — you can request that inaccurate or outdated data be corrected;
• Deletion — you can request deletion of your data, subject to legal retention obligations that may require certain records to be kept;
• Restriction — in certain circumstances you can request that processing of your data be restricted while a concern is being reviewed;
• Objection — you can raise an objection to specific uses of your personal data.

To exercise any of these rights, contact the support team at [email protected]. Requests will be acknowledged and processed within a reasonable timeframe. Some requests may require identity confirmation before they can be actioned.

9. Minors

ph336 is strictly for adults aged 21 and above. The platform does not knowingly collect personal information from individuals under 21. If a minor is found to have created an account, that account will be suspended immediately and any associated data reviewed in line with the closure process outlined in the Terms and Conditions.

If you believe a minor has registered on ph336, please contact the support team immediately at [email protected].

10. Changes to This Policy

ph336 may update this Privacy Policy periodically to reflect changes in platform operations, applicable requirements, or data handling practices. Material changes will be communicated through a notice on the platform or to your registered contact details. The date at the top of this page reflects the most recent update. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

11. Contact

For any questions, requests, or concerns related to this Privacy Policy or how ph336 handles your personal data, contact us at [email protected]. Written queries receive a review from the support team, with response times subject to current query volumes.